Dear Valued Customer,
Please be informed that we are upgrading our core banking system in order to improve our products and services to you our cherished customers.
This important system upgrade is scheduled to take place from Friday, September 30, 2022, 12 noon to Monday, October 3, 2022, 8am. Our branch services and e-channels will be shut down temporarily in order to complete the process. However, ATMs will be available for withdrawals and balance enquiries on Saturday 6am to 6pm.
All services will be fully restored on Monday, October 3, 2022, 8am.
Please note that our 24/7 Contact Centre will be available to assist you on 0307086000/ 0800100790 for enquiries, questions or suggestions. You may also visit our website on www.omnibsic.com.gh for further information and answers to Frequently Asked Questions (FAQs).
We apologize for the inconvenience and do look forward to serving you better with our new and improved Core Banking System.
However, some of our ATMs will be available for withdrawals and balance enquiries on Saturday, 6am to 6pm. Service will be fully restored by 8am Monday, October 3, 2022.
Sorry for the inconvenience.
Helpline: 0307086000 / 0800100790.
Three years on after a successful merger between erstwhile OmniBank and Sahel Sahara Banks to form now OmniBSIC Bank with the vision to be the number one bank in customer service delivery and value creation for all stakeholders, we want to give our customers an extraordinary customer experience. We believe that a world-class banking platform is an essential ingredient to meeting and exceeding our customers’ needs and expectations.
The upgrade process started over 18 months ago. We are at the final stage of migration where it will take 3 days to go live from Friday, September 30, 2022, 12 noon to Monday, October 3, 2022, 8am. Our branch services and e-channels will be shut down temporarily to complete this important exercise. However, ATMs will be available for withdrawals and balance enquiries on Saturday, 6am to 6pm.
On Monday, October 3, 2022, 8am all services will be restored and available with new and exciting enhancements.
Yes, during the migration, that is on Friday, September 30, 2022, 12 noon to Monday, October 3, 2022, 8am, our branch, internet banking and mobile banking services will be temporarily shut down.
However, our ATMs will be available for withdrawals and balance enquiries on Saturday, 6am to 6pm. For this reason we encourage customers to plan and initiate cash deposits and withdrawals, salary payments, vendor payments or any other transactions for completion before Friday 12noon to ensure you are served before the temporary shutdown.
Yes, your account number(s) will change, but you will have access to your account history.
Yes, you will be able to use your old account number to do transactions. However, the Bank will assist you to generate your new account number which will be used going forward.
ATM cash withdrawals and balance enquiries on Saturday, October 1, 2022 from 6am to 6pm.
Our Contact Centre will be available 24/7 to assist you with all enquiries during the upgrade. You can reach us on 0307086000 / 0800100790 or visit our website www.omnibsic.com.gh
Yes, your personal data and account information is safe and secure, as always. The migration will come with modern infrastructure to further improve the security of the Bank’s systems.
Yes, your funds are safe as always.
The internet and mobile banking services will be unavailable for the entire weekend beginning from Friday, September 30, 2022, 12noon to Monday, October 3, 2022, 8am.
All services will be restored by Monday, October 3, 2022, 8am
If you have any challenge, please call our Contact Centre on 0307086000 / 0800100790 or visit our website at www.omnibsic.com.gh
You can kindly call our Contact Center or Visit the nearest branch.