We are always here to help you. Kindly Contact us:
Telephone: +233 (0307086000)
Toll-free: 0800100790
Email: info@omnibsicbank.com.gh
FAQs -GENERAL ENQUIRIES

FREQUENTLY ASKED QUESTIONS (FAQs)

To open an account with us, the basic requirements are;

  1. One national ID (any of the following will be acceptable;)
    • Voters ID
    • National ID
    • Driver’s license
    • Valid passport
  1. Proof of address; you will be required to fill an address verification form
  1. (1) passport sized picture

Your company/organization will write to the bank to introduce the prospective account holder to the bank for account opening

Required documents;

  • GPS location to the prospective account holder’s residence and place of work
  • Utility bill
  • Two (2) passport sized pictures
  • A valid national ID

There are a number of ways to check your account balance, namely:

ATM

Gh-Link Card (Access your money from all and gh-link enabled ATM)

Our debit card allows you to access your accounts, check balances get mini statements and withdraw cash 24/7 from OmniBSIC Bank and gh-link enabled ATMs across Ghana

Bank Branch

The Customer Service Units at all our branches can also assist you in checking your balance

Freedom mobile banking (*718*20#)

You can access your balance also via our electronic banking service designed to do basic banking and other value added services on any mobile phone by entering the USSD code *718*20#

The Visa card enables you access to funds from your account around the clock without having to be present at any banking hall.

Yes, Visa card can be used on all OmniBSIC ATM & OmniBSIC POS terminals and millions of other Visa branded ATM and POS terminals worldwide

To request a new cheque book, kindly visit the nearest OmniBSIC Bank Branch and our customer service representatives will be happy to assist you.

To reactivate a dormant account, visit our nearest OmniBSIC Branch to reactivate a dormant account.

To enroll your card for 3D Secure protection, kindly visit SecureCode.com and follow the instructions. he site provides access to enrollment for both Mastercard SecureCode and Verified by Visa.

NOTE

  • Card must have been activated by changing the default PIN.
  • Account must have at least the equivalent of $1 balance.
  • Ensure pop-up blocker is disabled on your browser preferably Internet Explorer or Mozilla Firefox.

If your card has been damaged, misplaced or stolen, kindly call our Call Centre line: +233 (0307086000) and toll free (0800100790) immediately to block the card. You can then request a replacement by visiting your assigned branch.

Always place your Debit Card away from electromagnetic items e.g. mobile phones.

The many customer benefits arising from merger include (but not limited to) the following:

i. A vastly improved customer experience and service delivery at all touch points arising from the fact that the merged bank has resolved to focus on customer service as the utmost priority in its operations.

ii. Access to a wider branch network of 46 branches across the country

iii. A rich product and service bouquet including new user-friendly electronic banking product options supported by robust electronic banking platforms.

iv. Business solutions to facilitate your businesses and operations.

v. Support for a wide variety of customer transactions (including international transactions) because we are bigger and stronger.

The Ghana Amalgamated Trust (GAT) is now a shareholder of the bank and will be represented on the Board. The Bank can expect to benefit enormously from their rich experience.

OmniBSIC shareholders own 56% of the Bank’s shares whilst GAT owns 44% of shares respectively.

In the short-term, all branches will continue to operate. Some branches may however be merged or relocated in the long term to enhance the customer’s experience.

Erstwhile Sahel Sahara Bank customers can have Visa cards at their request. Their current GH-Link cards can however be used on Gh-Link enabled ATMs country wide.

In the short term the bank will maintain the existing 46 branches and leverage on its robust IT platform to deliver services to all customers.

All customer accounts shall be consolidated into one account under the merged bank.

Yes. Customers will be able to access all banking services in all branches.

The Head Office is currently situated at the erstwhile OmniBank Head Office, Dzorwulu. However, this will be moved to Atlantic Towers, Airport City in the course of Quarter 1, 2020.

Yes. Existing Relationship Managers will remain in the interim. Customers will be duly communicated to in case of any changes.

Yes, all product and service offerings will be harmonized and consolidated. This will be done to ensure better value to customers. In the short term, all products of the erstwhile banks are available.

In the short term, account numbers shall remain the same. However this will change in due course. Customers can be assured of being informed of any changes.

The merger is only between OmniBank Ghana and BSIC Ghana.

All customer accounts including loan accounts shall be consolidated into one account and managed under the merged bank.

The Bank is also compliant with all regulatory requirements. Customers can therefore be assured their deposits and investments remain completely safe.

Customers can call our call centre number on 0307086000

Yes. Furthermore, customers can expect to reach the call centre around the clock in the future.

Yes. The regular operating hours of the Bank will remain the same. Additionally, the Bank’s opening hours now start from 8am in order to boost the customers’ experience.

On weekends, selected branches and the call centre will remain open to customers between 9am-2pm.