Provide proof of identity: you need to prove who you are to the bank

• Acceptable documents include:
  
  
  • Ghana Card

Fill in an application form: you need to complete in full the bank’s KYC pack.

The Customer Service Officer/Relationship Manager will advise on any additional documents you may require depending on the subscribed product or service.

1. Basic requirement for Individuals
   
   
   • Provide legal name & any other name used. (such as maiden name)
   • Permanent address (full address should be provided; post office box is not sufficient), important landmarks close to your residence should act as a complement.
   • Telephone number, fax number, and e-mail address
   • Date of birth
   • Nationality
   • Occupation, public position held and/employers name
   • With students, an introductory letter from the student’s institution, signed by the head of the institution or his representative and a student ID card.
   • Type of account and nature of banking relationship
   • Signature
   • Any other information the respective bank may require
   
   
   

2. Basic requirement for Institutions
   
   
   • Name of institution
   • Principal place of institution’s business operations
   • Mailing address of institution
   • Contact telephone and fax number
   • Original or certified copy of the regulations, business registration and commencement of business.
   • Resolution of the board of directors to open an account and identification of those who have authority to operate the account.
   • Nature and purpose of business and its legitimacy.
   Website addresses of the institution if any
   • E-mail addresses of the (directors) signatories of the accounts
   
   
   

3. Pay the initial deposit (or more) into your account.
   
   
   • GHC 50 for Individuals
   • GHC 500 for Institutions

After successful onboarding, you will receive a welcome pack containing terms and conditions of use, instruction on how to handle deficiencies on the account, pricing, product and service information that will help you operate your account efficiently.

You can pay in money using any of the following;

• Cash
• cheque
• paying in slips
• Using ATM cards
• Using the mobile application
• Using Internet Banking platform
• USSD platform

You can pay in money using any of the following;

• Completing a withdrawal form at the Bank
• Completing a cheque leaflet for cash withdrawal.
• Issuing cheques to creditors to obtain cash or through clearing at the Central Bank.
• By e-mail
• Using ATM cards
• Using the mobile application
• Using Internet Banking platform
• USSD platform
• By written instructions to the branch requesting a transfer to be made to a 3rd party account.

You can track your money using the following;

• Regular statements of account.
• Receipts from Automated Teller Machines (ATMs)
• Cash/cheques pay-in-slips
• Cheque book (counterfoils)
• Transaction alert

• Operating a saving account usually costs nothing [ subscribed services attract fees]
• Current account attracts COT – which is a commission on the debit turnover of your account over a period.
• Overdrawn balances attract interest Withdrawal from ATM’s attract fees.
• Charges for special services eg. Transfer of money, special clearing of cheques etc.
• Returned cheques attract commission.
• Issuance of dud cheques attracts penalties; it is also a criminal offence and offending customers may be prosecuted. Frequent (about 3 cheques in a quarter) return of cheques would lead to closure of the account for a period of 1 year.

• Customers are required to give a week’s notice before closing an account. This may vary however from bank to bank.
• No fee is charge for closing an account.