OmniBSIC Bank is a fully-fledged universal bank that traces its roots to a merger between the erstwhile OmniBank and Sahel Sahara Bank. The merger was spurned by the banking sector consolidation programme introduced by the Bank of Ghana (BOG) in 2017, through a number of directives including the increment of the minimum capital requirement almost fourfold. The union between the banks is one of the most successful mergers in the financial services industry. It can be described as synergistic since both banks shared similarities in business models, values, and customer experience and were both committed to offering exceptional customer service in Ghana's banking industry. This milestone was achieved through the collaborative effort of shareholders, directors, management, and the staff who showed a willingness to embrace change to become bigger and better in the Banking industry.
OmniBSIC has reinforced its corporate governance structures and invested in its infrastructure to align with BOG's Corporate Governance and other regulatory directives. The Bank is dedicated to maintaining the highest level of integrity, transparency, and accountability in all operations, thereby creating a reliable framework for clients to conduct their banking activities with us.
With our headquarters at Atlantic Tower, Airport City, and an extensive Branch network of 40 across Ghana, OmniBSIC provides a complete range of products, services, and digital offerings tailored to the needs of our Corporate, SME, and individual customers while supporting the communities in which we operate. In our commitment to creating excellent banking experiences for our customers every day, the Bank continues to invest in technology and employee development. All staff are thus carefully selected and developed through comprehensive training programmes.
The Bank's key strength is providing excellent customer service to our over 150,000 customers and seeks to build on this as it develops its over 620 employees, build systems, processes, and infrastructure to make every customer experience exceptional.
In an industry where products are homogenous, the quality of service sets an institution apart from its peers. At OmniBSIC, our defining hallmark is service excellence. We strive to provide every customer with an experience that exceeds their expectations from the moment they walk through our doors or experience any of our channels until they leave or close a transaction.
Service excellence is not a one-time experience but a continuous process of improvement. Therefore, we are constantly looking for ways to enhance our services and exceed our customers' expectations. We believe that our commitment to service excellence sets us apart from our peers and has helped us to build lasting relationships with our clients leading to consistent growth of the Bank.
Our well-trained Relationship Managers and Customer Service Officers ensure 24/7 holistic customer satisfaction and work to ensure that our products and services meet the needs and expectations of our valued clients.
To be the number one bank in customer service delivery and value creation for all stakeholders.
To provide excellent and innovative banking services to our customers through competent employees, extensive delivery channels and technology.
Core Values (CREATE)
We believe our Staff are a source of new ideas and innovation, continuously driving better products, services, and processes for all our stakeholders.
We are transparent in all our operations and comply with all rules and regulations. We also strive to meet the pressing needs of the communities in which we operate.
We strive to excel in every aspect of our business.
We are committed to our work and take full responsibility for all our actions, and therefore always act in the best interest of the organization and all our stakeholders.
T- Team Work
We strive to support each other and make choices that put teamwork before individual performance.
We are positive, optimistic and act with a sense of urgency.